Terms of Service

Last updated: June 18, 2026

1. Acceptance

These Terms of Service ("Terms") are a binding agreement between you and REsearch PRO ("REsearch PRO," "we," "us," or "our") governing your access to and use of our software platform, websites, and related services (the "Service"). By creating an account, subscribing, or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

2. The Service

REsearch PRO provides a real-estate research and lead-management platform that aggregates public-record and third-party data (including foreclosure/Notice of Trustee Sale, bankruptcy, probate, divorce, and assessor records) and provides tools to organize, analyze, and follow up on real-estate opportunities, including skip tracing, a dialer, SMS alerts, drive-by management, deal analysis, and a CRM. Features vary by subscription plan and may change over time.

3. Eligibility & Accounts

You must be at least 18 and use the Service for lawful business or professional purposes. You are responsible for keeping your login credentials secure and for all activity under your account. Provide accurate registration information and keep it current. Notify us promptly of any unauthorized use.

4. Subscriptions, Billing & Renewals

Plans & add-ons. The Service is offered on tiered subscription plans, plus optional add-ons and usage-based features (e.g., skip tracing, SMS, dialer minutes, direct mail) billed by usage or as add-on fees. Current pricing is shown at checkout and on our pricing page.

Billing. Subscriptions are billed in advance on a recurring monthly or annual basis through our payment processor (Stripe). Usage-based charges are billed as incurred or in arrears. You authorize us to charge your payment method for all fees, including applicable taxes.

Auto-renewal. Subscriptions automatically renew at the then-current rate for your plan unless you cancel before the renewal date.

Price changes. We may change pricing; we will give existing subscribers reasonable advance notice, and changes take effect on your next renewal. Early-member/waitlist rates that we expressly designate as "locked in" will be honored for active subscribers per the terms of that offer.

Failed payments. If a charge fails, we may suspend or downgrade your access until payment is resolved.

5. Cancellation & Refunds

You may cancel anytime from your billing portal; cancellation takes effect at the end of your current billing period and you retain access until then. Except where required by law, fees are non-refundable and we do not provide refunds or credits for partial periods or unused features. Usage-based charges already incurred are not refundable.

6. Beta / Early Access

Portions of the Service may be offered as beta, early-access, or waitlist features. These are provided "as is," may be incomplete, may change or be discontinued, and may have limited support.

7. Acceptable Use & Your Legal Compliance

You are solely responsible for using the Service and all data lawfully. You agree not to:

• Use the Service or any data, phone numbers, or contact information to send communications that violate applicable law, including the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, the National Do-Not-Call Registry, the CAN-SPAM Act, the Fair Debt Collection Practices Act, the Fair Housing Act, and any state telemarketing, calling-time, consent, and recording laws.
• Harass, threaten, deceive, or discriminate against any person, or target individuals on the basis of any protected characteristic.
• Use data for any purpose covered by the Fair Credit Reporting Act (FCRA) (see Section 8).
• Scrape, resell, sublicense, or redistribute our data or the Service, or use it to build a competing product.
• Reverse engineer, circumvent usage limits, or access the Service by automated means except as we permit.
• Upload unlawful content or violate any third-party rights.

You are responsible for obtaining any consents and honoring any opt-outs required before contacting any person, and for maintaining your own compliance processes.

8. Data Sources, Accuracy & FCRA

Public records + third parties. Data is aggregated from public records and third-party providers and is provided "as is" and "as available." We do not guarantee its accuracy, completeness, currency, or fitness for any purpose. You must independently verify any information before relying on it.

Not a consumer reporting agency. REsearch PRO is not a consumer reporting agency, and the data is not a "consumer report" under the FCRA. You may not use the Service or any data, in whole or in part, to determine eligibility for credit, insurance, employment, housing/tenant screening, or any other FCRA-permissible purpose.

No advice. The Service does not provide legal, financial, tax, or investment advice. Your decisions are your own.

9. Your Data

You retain ownership of the data you submit ("Customer Data"). You grant us a license to host, process, and use Customer Data to provide and improve the Service and as described in our Privacy Policy. You are responsible for the legality of Customer Data you upload. On account deletion, we delete or de-identify Customer Data per our retention practices, except where retention is required by law.

10. Intellectual Property

We and our licensors own the Service, software, and all related intellectual property. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service per these Terms during your subscription. No other rights are granted.

11. Third-Party Services

The Service integrates third-party providers (e.g., Twilio for messaging/voice, data and skip-trace providers, mapping, and any CRM/accounting integrations you enable). Your use of those features may be subject to the third parties' terms, and we are not responsible for third-party services.

12. SMS Program

Optional SMS alerts are governed by our SMS Terms & Conditions and Privacy Policy. Message and data rates may apply; reply STOP to opt out, HELP for help.

13. Disclaimers

The Service and all data are provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

14. Limitation of Liability

To the maximum extent permitted by law, REsearch PRO will not be liable for any indirect, incidental, special, consequential, or punitive damages, or lost profits or data. Our total liability for any claim arising from the Service will not exceed the fees you paid us in the twelve (12) months before the event giving rise to the claim.

15. Indemnification

You will indemnify and hold harmless REsearch PRO from any claims, damages, and costs (including reasonable attorneys' fees) arising from your use of the Service or data, your communications with any person, your violation of these Terms, or your violation of any law (including TCPA, DNC, FDCPA, Fair Housing, CAN-SPAM, or FCRA).

16. Suspension & Termination

We may suspend or terminate your access for violation of these Terms, non-payment, or to protect the Service or others. You may stop using the Service at any time. Sections that by their nature should survive termination (e.g., 7–8, 10, 13–15, 19) will survive.

17. Changes

We may modify the Service or these Terms. Material changes to the Terms will be posted with an updated date and, where appropriate, notice. Continued use after changes take effect constitutes acceptance.

18. Governing Law & Disputes

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-laws rules. The exclusive venue for disputes is the state and federal courts located in Maricopa County, Arizona, unless the parties agree to arbitration.

19. Miscellaneous

These Terms (with the Privacy Policy and SMS Terms) are the entire agreement between you and us regarding the Service. If any provision is unenforceable, the rest remain in effect. We may assign these Terms; you may not without our consent. Our failure to enforce a provision is not a waiver.

20. Contact

Questions: support@researchprosoft.com · REsearch PRO, Phoenix, Arizona.